Absolutely horrendous customer service. This is the second time I have needed to exchange something and each time has been awful. I bought a curling iron and used a coupon. I needed to exchange it for the same brand and model, just a smaller barrel. Because I used a coupon on the original purchase they wanted to charge me the difference when I was purchasing THE SAME THING. The Store Manager refused to apply the original coupon I used to the item I was exchanging for. I am sorry, I am not paying more for the exact same item. It should have been a simple even exchange. I will take it to the North Haven store where the employees seem to be much more accommodating. Thanks for wasting my time Meriden!