If you value your time, I suggest going elsewhere.
When I called to make an appointment with Fiddleheads, I asked for a stylist who speacializes in short hair: they assigned me Elizabeth.
My appointment was for 9am on a Friday. I expected to be in and out of there within an hour, more likely 30-45 minutes because of how short my hair is. I did not leave the salon until 11am.
That's TWO hours.
My stylist was doing someone else's hair at the same time as mine - normal in any salon, but what wasted even more of my time, was the fact that she was washing hair. I have never been to a salon where my stylist has to wash hair instead of getting to her other clients.
My stylist did the best she could with my cut, but did make a few mistakes and had to correct them by cutting my hair down to a 0 on the clippers in a place that I asked for a 1. This difference is huge when the hair is that short. I left feeling exposed and weird looking.
When I left, after waiting 10 minutes down stairs for the owner to come and ring me up, Beth then swiped my card WITHOUT telling me the total. I then asked what she charged me, and she had mistakenly charged me for a long hair cut. That's a $40 difference. Beth claimed she could not correct this error until the next day (which I think she could have, or at least could have simply given me the difference in cash in the moment).
I did not receive my reimbursement the next day.
I called two hours after they opened to ask for them to send me the reimbursement. I left a message with a girl named Liz, who said she would speak to the owner, and that they would call me back to confirm my reimbursement, but they never did.
They are closed Sundays and Mondays, so I waited until Tuesday to call again. I left a voicemail on Tuesday, and sent an email - and STILL did not hear back.
I called on Wednesday, and at this point asked for a full refund.
I spoke to a man named Curtis, who informed me that they normally do not give refunds on cuts, and that they normally don't have negative feedback. I understand that things fall through the cracks sometimes with small businesses, but I explained to him that because they are a small business, they should be even more considerate of complaints.
Curtis said they would be calling me back to confirm my reimbursement.
I DID NOT HEAR BACK, again.
I called AGAIN the next day and left a voice mail, no one picked up. This time Beth FINALLY called me back and left me a voicemail explaining that they had indeed sent my reimbursement, and that it would either clear soon or WITHIN A MONTH. This is unacceptable.
Beth, the owner, never once addressed my request for a full refund. She never once offered me any kind of discount for my time lost or for my mistaken hair cut, or for how incredibly long it took them to not only refund me the MISTAKEN charge, but also to get back to me.
I have never had such poor customer service in any salon, or at any private business, for that matter.
If you value your time, I suggest you go to another salon.
Apparently they normally don't have complaints, but as the woman who was also getting her hair done at the same time as me said, she also has had extremely long sits at this salon. She came in at 7am that day to get her color done, and did not leave until I did - at 11am.
I told Beth in my email and in my message with Curtis that I did not want to leave a negative review, but they failed to appease me in any way shape or form.
