You know how you can opt for a less senior stylist, and save a little by booking with a junior stylist? This option was described on their website. At the time I was receiving cancer treatments , not working and looking for an affordable option, so when I booked my appointment I requested a junior stylist. When I checked out I was charged the price for a senior stylist. When I explained I had booked with a junior stylist, they refused to make the adjustments. The cost was way MORE than what what I was prepared to pay.
When I asked to speak with management, they wouldn't correct their error. The girl who cut my hair was lovely and skilled. It wasn't her fault. But because of the blatant disregard by management, I will never book an appointment again. Interesting to note, the policy of discounting services with a junior stylist was removed from their website after my appointment.