I had an appointment with Kat to have my hair highlighted. This was the second time I had it done. The first time it came out great. She made my hair close to platinum and I loved it. I wanted it done a 2nd time because my roots were coming in. First of all when I got there, the receptionist told me I had the wrong date and time. I was sure that I made the appointment correctly and they made the mistake. I was ready to leave when Kat came out and said she would squeeze me in. I should have left. Instead I stayed, she acted like she was doing me a great favor. She was doing 2 other colors at the same time. After the bleach was out they washed my hair, and as their policy, no blow dry. I went home, pleased with the color. After a day I noticed that my hair, which was basically one length, had broken all over the place and was in terrible shape. The top especially was about an inch long. I was horrified!! I was hesitant to go back to Peter Coppola because I hated the way they treated me, but I did. Kat was very apologetic that she ruined my hair and gave me a treatment. The treatment did not work, and my hair continued to break. Now after two haircuts I have very short layered hair, that still looks terrible and I am extremely unhappy.! My hair never looked worse. Kat over processed my hair and ruined it. She did not pay attention, and she did not warn me that this could happen (until after it did). !!! I believe, Kat,although very well meaning, should have been more cautious, careful and professional. !