I have been going here for years. I have used all the “originals†to cut my son’s hair and have never been disappointed. Yesterday, my son was cut by Stella, a new face, and what a horrible experience that was. Long story short, she showed him a picture and he agreed to it, I told her the top was to be no shorter than a #4. She made a HUGE mistake and never admitted to it. My son cried the whole haircut, he’s 7 and starting to care about what he looks like and of course what other kids will think. The entire time instead of blaming herself and being apologetic, she told me I was making my son nervous and cry, and kept pushing him to stay with an ugly haircut he didn’t like. In the end, she butchered his beautiful hair and we were left with no choice but to cut all the hair off, a buzz cut. I’m rating this a 3 because I didn’t have to pay for my son’s hair being buzzed off and his sadness, and because the service has been good in the past. However, she, Stella, should be let go of immediately. Also, the manager, Vilma was there, so were most of the other stylists, and everyone heard and saw, and no one offered to help or intervene, and that’s unacceptable. It wasn’t until I was at the register about to pay and almost in tears that they attempted to do something.