I was extremely nervous about getting my hair cut, having been 15-20+ years since I'd let anyone but myself do it. Kat made me feel at ease immediately & not only did I find myself actually excited about the outcome, she did such a great job that I'm even starting a semi-regular regimen for both cuts AND coloring. I don't really have the budget for regular hair maintenance, but I gotta do something for myself sometimes or I'm gonna start hurting people. Lol! J/k (or am I?)
But I digress. All the stylists were genuinely friendly and welcoming, and they seemed happy with each other - which made for a fun & relaxing environment as well as experience.
It's for all of the reasons stated above that turned things from panic to pleasure & turned me into a returning customer on a semi-regular basis. :D