I have been a customer of Gayle Brown for over 18 years. I've previously been to other salons, but could not find a stylist that listened to what I wanted, OT stayed at the salon long enough to develop a rapport with. Gayle listens to my many whims....went from very short to past shoulder length growing, trimming, shaping, coloring, highlights, etc. I've always been pleased and a couple of times I've had to go back k for a re-trim, she took care of me. During apertid of seeing real years when I wasn't working, she took care that I always had a fresh look when I had an interview, and didn't charge me. Since I've retired, I can continue to pay for my color and cuts. She did my moms hair too, and even went to the funeral home to do her hair when she passed away. Love her!