First of all my experience started as I pulled up to the salon, I noticed windows wrapped around the building so you could see in showcasing all the wood and decor. As you walk in, your greeted with smiling faces and a warm and welcoming atmosphere. My stylist Colleen, who is was personable really listened to what I wanted. I have baby fine hair and I'm really insecure, so going to a salon I cringe at the thought of people ripping my hair as they brush. But Colleen was not timid but tender, she really knows what she is doing. She exuded confidence all the while taking care of my desires. I will definitely be back, I love the fact that all the products are organic and gentle with hair, it's important for everyone and especially with my hair. Thanks Colleen, I love the cut and style!