The color was not good. It did tone down the red, however it has root lines on day one. That is so not acceptable when i asked to blend in with my roots. I also asked for shoulder length. He asked if i wanted it "whispy" IDK what he was thinking but I said shoulder length multiple times. It is way to short now and can't even get it in a pony tail to hide how bad it is. The salon was dirty, I couldn't see having other services done as it was not sanitary. Although they were friendly, I just wanted to leave. I normally don't post reviews unless they are really good or really bad. So I had to really take into consideration how unhappy I am and that it will take at least 3 months to grow out before I can have someone else fix it.