First, let me start off by saying that the stylists here are pretty friendly. Recently, I went to see Will to cut my hair into a short style. My hair is wavy and there's a lot of it. I showed him some pictures and told him the last thing I want is a pyramid. So, he cut it and it looked just like a pyramid. I had to ask him to take some bulk out and add more layers. But he just wasn't pulling it off. Later that day, I had someone fix it and do exactly what I wanted. They added amazing layers and took the bulk out and my hair was perfect. I wanted to really like this salon but maybe my hair is just too tricky.