My brows were butchered by this girl Syd last night. I wanted them shaped up and so she decided to go for the tweezers after the wax. She made the left one thinner than the right. And there's a hole, a whole patch of hair missing, in the left brow as well. I got shocked, I'm still in shock as we all know how long it takes for brows to grow. She just kept apologizing. The manager, Harper, incompetent and unprofessional, with no empathetic cell in her dumb being, tried to brush it off like nothing bad happened. The way she acted, one would think that she's used to receiving the same complaints all day long, felt like she was conditioned to it. Kept repeating that I can just fill it in. You idiot, I know that's what I will have to do now. But everyone that's sane, knows they want their brow hairs to be there, on their face, not plucked in disbelief. Just an unbelievable experience last night. I just went to get a simple brow wax, and came out so shocked, dissatisfied and appalled.