I went there today, to have some father and son time. He could get a haircut, I could get a shave, and we could do this is a manly place, instead of a beauty shop. They have a sign in sheet, and we were near the top of the list. We watched several customers come in, including a man with 2 or 3 boys. The concept of their list, is to mark each customer off, as they complete them. They proceeded to take every other customer in the building (yes, there was one last customer, other than us, and he was the last to arrive). I checked the website, to see if it was possible, that I had made a mistake. Maybe I was supposed to check-in? Nope, you can't check-in. Near the end, of our almost 1 hour wait time, I went to the desk, and looked at the sign in sheet. I was told that we were next? If you are the owner of this franchise, the two X marks.....that is me! Waited an hour, and left with nothing. Hopefully they can cut hair, better than they can operate a list.