I feel that staff should be more attentive to customers, I visit frequently and almost every time I have to go grab the employee at the register because nobody offers help. I don’t typically need assistance but I’ve had few times when I searched for something or when for about 20 minutes two staff members were talking about their personal lives and I felt embarrassed to interrupt, not once have they asked “do you need help?”
Another problem I had twice was when I got my colored, both my skin and ears stained badly. I returned the second time because I liked the hairdresser and the blowout was nice, and I thought maybe she was short of time, but my head was itchy, I could still feel sticky hair dye on the back of my head. I put my fingers in my hair and my skin and nails were black. Mainly the top of my head was barely shampooed and quickly rinsed. I had to shampoo twice and felt bad to ruin a fresh blow dry but what a waste of $90! Imagine having to go to an event right after.