Ulta Beauty

Claim Salon

3.8 Google Review

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6620 E State St, Rockford, Illinois, 61108, United States

(815) 394-1248 www.ulta.com/stores/rockford-il-370

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Google Reviews

Amber Lauer

Sep 1, 2018

I will no longer go to the Rockford location because of the miserable customer service experience everytime I go in and I only go for one thing. The lack of consideration from the employees when you need them is no where to be found and when you have to go looking for them be aware they won't be very helpful. The make-up I wanted wasn't in stock so what I would do in that scenario would be to let the customer know when it will be in and if the product is the most common one have a backup stash. Not helpful at all. Bare Minerals is popular and it is located directly in front of the store and no one is ever there to help?!

Danielle Lynn Soliz

Sep 20, 2018

Today was my second time being harassed by one of the blonde haired older employees. I’m not sure what her position is, it must be loss prevention whereas she does absolutely nothing besides stroll around and stalk me while I shop as if I’m going to steal something. After politely telling her twice I didn’t need any help with anything she then sent another employee working in the back of the store to the exact aisle I was in to hassle me. A word of advice to Bridget, If a customer tells you twice that they don’t need any assistance leave them be.

Adrian Kindler

May 13, 2018

Everyone that works here is so happy! Great customer service. Great salon team.

Debra Pulver

Mar 29, 2018

If this Ulta store is like Machesny Park you will not get any help. Staffed with four visible employees. One working and three in a gab fest. I'm looking for essential oil supplies, Google brought me to the store but no supplies that I could find on my own, just oils, not even a carrier oil...

C. Gunter

May 8, 2018

Very annoying strange acting folks here. This was my first time taking the time to walk in to Ulta. These very invasive unprofessional silly women who work there...are extremely agressive and rude. I was considering going back to make a purchase of there OVER PRICED PRODUCTS but I rather go back to Macy's or any other store any day before dealing with racist strange fools at Ulta in Rockford, Illinois...especially the white skinny silly ugly girl who tried to make me feel uncomfortable because it makes her feel better about her misrrable self...simpIy because I was carrying a bag after shopping at Taget which practically is next door to Ulta. Never will I shop at this location. Get it together Ulta and hire associates rhat know hpw to treat ever valuable customer or potential customers. You all need training...to check you awful crazy attitudes. Peace!!