I was a loyal shopper here, but recently came here with my mom on her bday to get makeup done. We came on time for our appointment, and waited..... after 45 minutes and no acknowledgement from the sales associate, we left and went to a competitor. I called and the manager offered 20% off the next service, which I felt was a bit weak. But a few weeks later I came in wanting to use my 20% off and figured I'd give them one more try.... A different manager was working that day.. she gave me attitude the whole time and made me feel quite uncomfortable. I politely asked about the 20% off and if I could use that and if she could ask her co-worker about it but the way she responded had me straight back to the competitor and I won't be back. Store itself is great but get some friendly staff and keep your appointments!