Worst experience of my life. They burnt and fried my hair, now I cant even brush it because it breaks off. Then they had the nerve to charge me $245. And when I called the next day to speak to the owner or manager I was to they were not there but would meet me the following day. I travel all the way from lake station to highland with grand baby for nobody to be there except their receptionist and the lady who did this to my hair. So I go next door to wait a little while only for the owner paul to call me and tell me I was advised of this happening, as if I would pay $245 for this. And now the owner wont answer his phone and when I call the salon their real snotty and no manager or owner are there. I cant even leave my house rite now cause its so embarrassing. You would think them being such a "high class salon" they would refund me my money. Shame on them. So please if you care about your hair and looks don't go there!!!