I'm don't with this store, I've been a customer for 3 to 4 years and have seen alot of turn over. I think I know why now, the manager picks and chooses what she wants instead of being fair. I came in today to get a haircut, I was told 20 to 25 minute wait. I agreed and waited. I guy came in walked to the manager who was cutting hair came back the receptionist had a confused look on her face. A couple of minutes later near the time I was told it would be my turn the manager called the guy back for a haircut and said "Mr. X are you ready for your appointment" yet every time I've experience people with appointments they check in and that time was accounted for in my wait time. Not this time, the manager plays favorites and it seems to be reflected in the revolving door of stylist.