I shop at Ulta frequently and usually have a good experience. However, recently I was given information about new brow services. I tried to call and book an appointment twice and no one answered the phone. I went online and tried to book but no matter what day or time I chose, it said there was no one there to do that service. I called a third time and was put on hold for a very long time while being transferred to the salon. When someone did get back on the phone, they told me there was no one there to do that service for about a week or more. I had expected since this was a new service there would be someone there to do it. I know staffing issues are happening everywhere but I didn't appreciate being told about a new service and then not being able to book