Mason was SO friendly! I have a tender head and he was so gentle washing and styling! I gave him a few Audrey Hepburn pictures and told him 'do this!' He asked a few questions to make sure we were on the same page and went to it! I'm so happy with it! I'd add a picture, but my face doesn't look like Hepburn, lol, but at least my hair does now! I don't think I'll ever go anywhere else now!