I booked a gel manicure, upon arriving I realized the salon was not well equipped as I had dip on my nails. I let the technician know I did not feel she would be able to file the dip off, and was prepared to leave. The technician assured me she had a gel polish that would dissolve the nails off. It took an hour and a half to fully remove my nails, after scraping and breaking my nails. Then the technician spent 15 minutes painting my nails, at very poor quality. I was at the salon for 1hr45min. I was even more disappointed to learn they were charging me $72 for a gel manicure. $72 for two layers of nails polish is very overpriced. I was told this gel would last 3 weeks, it barely lasted 3 days. I called the salon asking for a refund, and learned the salon has a policy not to remove dip nails and the technician was new and made a mistake. The receptionist offered me a refund and said the manager would call me. I never received a call. I received a ‘text message’ two days later after calling again offering a credit. When asking again for refund I have received no response. This entire experience was unprofessional and I would not recommend anyone use this salon for nail services.