I had a GREAT experience here at Curl Theory. The stylist (Ny) was very knowledgeable as was the young lady who did the consultation and shampoo (and hair prep) - I am sorry I cant remember her name but she had a wonderfully friendly vibe! The process takes a long time (3 hours) on the first visit at least but it included a consultation, cut, hair steam, cleanse, style and education at EVERY step! I am not one who is used to natural hair styles but I wanted so badly to find a way to style my hair naturally so I can stop chemicals. I found a great education here and am excited to have new options. Yes, it takes some getting used to if you are one who has gone to traditional salons where they blow you out and flat iron every inch of your hair - this is a NATURAL hair styling salon and Ny took her time with each client. Yes, that meant I had to wait but she did not rush me when it was my turn. First impressions mean a lot and the staff at CT was amazing in my opinion. VERY welcoming and friendly and I felt like I had new friends and am excited to return.