It took me over a week to write this review because I really didn’t want to be rude and I’m not that type of person to complain. But I have truly never been more disappointed in my hair and embarrassed to walk around with it. Attached is the picture I gave for reference and I came home with orange hair, spots missing color, the face framing highlights are BARELY there and they are uneven. I nicely called the store explaining I wasn’t very happy and asked if there was anything they could do like fix it and they told me to come back in a few weeks and I’d have to pay over another couple hundred for them to fix it. When I already paid close to $400 for this to be done. I can’t even believe their manager wouldn’t try to make it right so at this point a review is being left. Do NOT waste your money here. They never told me my color would take more than a session OR look this orange OR that there’d be spots literally missing the color on the back of my head. Otherwise I’d say never mind let’s do something else. My hair is botched and my money went down the drain. I am actually embarrassed to walk around like this.