If you're looking for a fried scalp and blue hair, then this is the place for you...
I had an interview coming up, so I thought it was time to tidy up my roots. I went in for highlights and a trim. 4 hours later, my hair came out brassy (but, I have to admit, the cut was done well).
They offered to fix it, so I eagerly booked a follow-up to fix the wrong color. It just needed to be toned at this point - a simple, quick procedure, right? Wrong. ANOTHER 4 HOURS LATER, and I emerged with BLUE HAIR, and this was after my scalp was literally burning from all the products they had used while they were clearly messing up.
I had a sore neck from bending my neck backwards into the sink for 3 of the 4 hours, a damaged scalp, and Blue Hair. And guess what, they then charged me for this. Only after I called the manager did I receive a refund (just for the 2nd messed up correction appointment). God forbid they refund my original highlights that they did wrong?!
NEVER. GOING. BACK