I have now been a returning client whenever I am in the DMV area for a long time now. I normally get my natural hair pressed and I’ve had no complaints until today. I took a leap of faith getting sew in extensions and I still get furious about my experience two days later. I had purchased and brought my own brand new extensions for an upcoming wedding with high hopes but left disappointed. To begin with, I am a very vocal person when I am receiving a service that I am paying for so at every step of the process I gave instructions to the lady that was doing my hair. However she was very dismissive and continued doing the opposite of my requests and observations each step of the way. First and foremost, my sew in braid foundation was not flat, it was so bulky it looks as if I have a hat underneath the hair. Secondly, and unbeknownst to me she turned around and cut my brand new extensions to fit around the braids & head. I do know this is done occasionally but not to brand new hair, and I’d completely understand if the results turned out great or looked appealing to the eye, but it looks horrendous. Lastly, in the final iron curling process, which I also was repeating everything several times to her, she failed to curl my hair along with the extensions in a blended manner and curled my hair separately. The whole point of the extensions is to make it look natural along with the natural hair, but for some reason she refused to do this simple and final request and ignored me. So here I am, days away from the wedding I’m attending looking a complete mess and a wasted sum of money. If you’re looking for quality sew in, please go anywhere else, literally. My friend had gotten her hair done just one door down and they did a great job. I don’t know if it’s a change in management or complete neglect of customer satisfaction but the quality of service has decreased. Do better!