Sanctuary Salon & Day Spa

Claim Salon

4.3 Google Review

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31 Hayward St, Franklin, Massachusetts, 02038, United States

(508) 528-6890 www.sanctuarysalons.com

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Kristen Sullivan

Mar 9, 2018

The guy who did my hair cut it way shorter than I wanted, and then got defensive when I said something. I asked for four inches cut off and he even measured it and showed me where he would cut it to. I probably had about 7-8 inches cut off, which was very upsetting to me since I am getting married and wanted long hair. Also, they double book appointments here, and it seems hectic and unfair to the stylists. I sat around waiting through two separate appointments during my haircut and foil. I have never experienced that before. My highlights/lowlights came out wrong because I sat under the dryer for over 30 minutes! It was much darker than I was looking for, but at that point I was much more upset about the cut. I went somewhere else a few days later to fix the color, and that girl couldn't believe how awful my haircut was (choppy and uneven) and fixed it for me for free just because she felt so bad!! I was very unhappy with my visit, but Ginger at the front was very helpful and understanding. That is the only reason I gave 2 stars. However, I won't be going back.

Jane Bradeen

Oct 3, 2017

Went for a haircut with Cristi, who is absolutely fantastic! I highly recommend her!!! She is a master stylist and also an American Board colorist. So if you are new to the area or looking for a change I suggest you give Sanctuary Salon a call and ask for Cristi. She also has the best personality ever! !!

Andrea Harrison

Aug 30, 2017

Always have a great experience here! Solangh is the best! :-)

Alana Dinan

Jun 29, 2013

Sanctuary Salon and Spa in Franklin is a poorly run business. I received a gift certificate for my birthday. I booked my appointment 2 weeks ago and the owner came to me and said that massage therapist didn't know that she had a 9am appointment. They asked me to come back at 10 for my facial and my massage would follow at 11. When I returned at 10am the receptionist told me someone would be right up to get me. At 10:25 no one had come to bring me in for my facial and I was so angry even if they had I wouldn't have been able to relax. I essentially waited 90 minutes for my services. My day of relaxation was ruined by the owner and the employee unprofessionalism - I do not suggest giving them your business they apparently don't want it anyways.

Snuggles McSquishbottom

Aug 4, 2015

I have come to think of the team at Sactuary as a sort of extended family, a place where "everybody knows your name". I go for weekly therapeutic massages, which have been tremendously helpful in treating my chronic spinal pain resulting from a congenital disease. The staff knows I'm not there for "fun" and they treat me accordingly, with more respect and concern than I would find in most doctors' offices.