My daughter and I had the worse experience I've ever encountered! Not only did they make us wait one hour and half she also was with 3 other clients at one time ( probably the reason she was so behind?) then after explaining what I wanted she told me how terrible my hair was and was going to charge me almost $420 for a highlight and color for long hair! It took her 4 and a half hours not including the hour and half waiting! Then as I'm finally rinsing my hair in the sink she kept yelling at me to push back into the bowl as my feel were slipping on the floor! My daughter actually got down on the floor to pry against my feet so she would stop pulling my hair and jerking my head back and forth! I'm not much a crier but in this incidence I cried once in the beginning and once in the sink! She never offered water or coffee until 15 minutes before we left! Lastly, we couldn't use our bank card so cash only and made us aware of this after she started applying products! When my daughter left to the ATM she left her hairdresser know she would be right back and her hairdresser told her to hurry! Very unprofessional and I would hate for anyone else to experience what we had to!! We thought we were going to have a nice Mother and Daughter experience that turned out to be horrifying!!