I'll start by saying I love my hair. It looks amazing and I feel great, my stylist, Marcia, was nice and knowledgeable and that is why I'm giving this review 4 stars. And even though we agreed on a length and it's 2 inches shorter than what I asked for I am happy with how it looks. What I didn't enjoy was all the up charging. We talked at length about how I have never cut or colored my hair before, I was excited and she was excited for me. She knew I didn't know what to expect. I was never asked permission for the things this salon charges extra for. Such as - Styling. In fact, Marcia worded it as - "I wanna play with it! Its so pretty!" Zero indication the 5 waves placed with a curling iron would be an up charge. Additional mix of color- Never told this was happening or additional color mixing was needed, would have been nice to know. Toner- Again, never told this is an up charge as I've never had my hair done before. I had a root to end color and a partial foil, but nothing was said to me about what toner is used for AND that it's an up charge. It could be necessary but I have no idea.
Staff was friendly and the salon is clean and beautiful. It just sucks when you're expecting to pay 160-200 dollars and surprise! the bill comes to 299. Be up front with your new clients.