Phases Hair Salon

Claim Salon

5.0 Google Review

Direction Bookmark

4551 Cascade Rd SE ##C, Grand Rapids, Michigan, 49546, United States

(616) 957-1030 www.phaseshairsalon.com

Read our guidelines for reviews

Write a Review

Be the first to write a review.

Reload

Google Reviews

A Ab

Mar 22, 2018

Literally the worst hair appointment ever. DO NOT GO TO THIS PLACE! I tried to handle this bad experience with grace and work with owner, but in the end he lied and went back on his promise to refund me my money. It took him almost 5 hours to color my hair (what was supposed to be a touch-up). He ruined my hair, it is yellow and spotty in several places...I look like a cheetah. And everyone that has seen my hair agrees that something went wrong. His excuse is that my hair was damaged and he should not have even tried to color it...really?!?! I use salon products and have NEVER had anyone comment that my hair is in any kind of despair...in fact the parts that he colored were my natural root and that is where he dyed it yellow. Unfortunately in a world where customer service is so critical and so important, this salon has failed miserably. I contacted him a couple of days later and he promised to reimburse me...when I called he changed his story and stated that he would only offer me less than half of what I paid. So...apparently he charges $100+ for a trim that literally took 10 minutes. I am beyond disappointed with the service I received and the dishonesty of the owner. It's one thing to give a bad hair experience, but it's another to be dishonest and go back on your promise. I asked him for an itemized receipt and he made up something on a piece of paper...he couldn't even reproduce the receipt and claimed he gave me a $30 treatment discount when it was the $30 tip I left him...what a scam. Like I said, do not go here. I had to schedule another hair appointment to fix his mess. Don't waste your time or your money going to Phases Salon. I could go on about all of the things that went wrong that day, but the only thing I wish he had done is apologize and give me my refund since I now have to spend more money trying to fix my hair.

Annika Buxton

Mar 31, 2018

Elizabeth is absolutely amazing! She actually listens and you can tell her puts her all into her work.

Erin Young

Oct 7, 2017

I found Phases back in February, after moving from Boston, and was always so nervous about trusting someone new with my hair. I have extremely dark hair and was in the process of going blonde for the summer. Phases Hair Salon came up through my Google search with great reviews, so I decided to give them a call. I experienced excellent customer service from the moment I booked my appointment. Every single person at the salon was so welcoming when I walked in the door. Elizabeth took the time to listen, come up with a plan of action, and execute it flawlessly. Not only was I so happy and excited about my hair, but I felt like I found someone that actually cared about my hair goals, and really took the time to listen and talk me through the process. She also was extremely patient and answered every single question I had. Needless to say, I trusted her immediately and felt like I'd known her for years. I highly recommend Elizabeth and this salon! She/they will make you look and feel your best while taking the time to make sure you're happy and love your look :)

Forward Exposure

Sep 21, 2017

I absolutely love everything about the visit! I wasn't sure what I wanted to do so Elizabeth took time to chat with me about it and make suggestions with enthusiasm and patience. Great atmosphere, professional service and exceptional service! Thank's again, I'll be back again!