They do not have a receptionist that schedules appointments for the stylists and the stylist are never in when you call, making it impossible to schedule an appointment. Whoever answers the phone instructs you to call back and gives you a time to call instead of taking a message and having the stylist call you. They should be able to have an appointment book available for the receptionist to book appointments. I just don't understand how they run a business that way. I am not the only one who has had this problem.