I was lucky enough to get an appointment with James, the owner, and he is FABULOUS! I went to the same stylist for 20 years, she retired, I tried a couple other places, was butchered, then James performed a hair rescue. He took my butchered coiffure and made it look good. I had a video shoot the following week, and if my hair looks good, i feel good which makes the finished product just flow. Not only is he truly talented and he can fix other people's mistakes, but he is just so nice. And his advice on coloring was spot on. I was way too light...I didn't realize until I went one subtle shade darker with a little more honey-hue that I look a lot more natural. My previous color was too light, the new shade that James created for me is so much more sophisticated and fits my personality better. He's a magician, you just can't go wrong if you sit in his chair.