The receptionist was very rude and unaccommodating. First of all, I'm aware of their late policy. If you will be 10 minutes late, they cancel your appointment and you must reschedule.
That is fine, except this location is on Baldwin. You know what I mean.
I called ahead to say that we might be a few minutes late, beyond the 10. Instead of working with me and accommodating me, she was rude, mentioned their policy and only offered to reschedule.
My son has special needs and has always been comfortable there. It is unfortunate that they could not fit him in, even though it was only 15 minutes (again, Ballwin. 7 minutes to go a MILE).
Upon arrival I was once again met with rudeness and a reminder of the policy.
I'm aware of it. Now you are aware of losing a customer.