I had my appointment booked last Saturday at 10:30 a.m. He was running behind and I wasn't seen till after 11. My cut took about 15 minuted to complete and I loved it dry and still do now. However, everything after that made me feel uneasy. He said he'd put a gloss in my hair to add shine and help it look healthier; it ended up being a few shades darker than my color and I did not want to go dark at all. The timer went off and about 10 minutes after someone came to rinse my hair. Another 15-20 minutes someone else came to wash and "set" my hair. I then had to sit under a dryer for about 45 minutes. I did not like being tossed from one station to the next, being worked on by different people and not explained anything to. I was watching the other stylists communicating with their clients and giving them tips, showing techniques- I did not get that experience. After the dryer I was sat in another chair to diffuse my hair. I looked in the mirror and did not have curls, I had wavy shaggy hair. My hair, when done at home is type 3B curls. The lady in the front asked me if my hair was transitioning from straight to curly because that's the set that was put in my hair. I was offered a free set with the correct products to use which I scheduled another day because it was close to 2 pm. This is a very busy, big, beautiful salon and for the money I spent ($200+) I did not feel like it was personable or time was given to attend to me respectively.