I was very impressed starting from a phone call... The woman that answered the phone was very nice and professional. Went in and met with Kate, who answered the phone. She greeted my son and me. It was very nice and modern and clean inside. I was impressed. So, anyway, My son is 2 years old and autistic. It was a very rough start with his haircut, but Kate never showed she was frustrated, annoyed, angry, nothing. She was so incredibly understanding and nice. I could not be happier. My son finally calmed down and she was able to cut his hair. I really appreciate her professionalism and kindness and we will definitely be back to work with her again. Thank you Kate for being awesome!