My partner and I have been going to Balance for hair cuts for 10 years now. We consider everyone at the salon our friends after all that time, but the reason we keep going back is Carla's excellent customer service. My partner has a full head of hair and she always listens to his thoughts and desires before each cut, taking obvious care to give him exactly what he's hoping for; I have, well ... a lot less to work with. But that doesn't stop Carla from giving my cut just as much attention. She always gives her best so that we feel great about ourselves when we leave, and she's a very creative and talented stylist. Balance is a downtown Jersey City institution and, although we moved into Manhattan a couple of years ago, we honestly can't imagine getting our hair cut anywhere else or by anyone else.