I’m really sad to even write this because I had high hopes. The stylist who did my hair knotted, heat damaged and broke off my hair. I will have to cut my hair off for health purposes, I’m so heartbroken. I went almost a month ago and it was the worst decision to make. I am always weary of natural salons, I was recommended by a customer of theirs with great hair, it simply wasn’t meant for me. Very disappointed and really disgusted at the situation. I also want to mention I am against heat but was much forced into it because I went for a cut. The stylist used a hot hand dryer with a BRUSH, without detangling. I had to tell her about knots. Very shocked. I also wanted twists, but she decided to tell me she would have to charge me more. That was upsetting. The thought alone angers me. She should have said that from the get go because I didn’t even tell her to use heat and stand over me for nearly 50 minutes in the first place, and then they wanted to wash me after straightening, it was horrible. Just very sad. I wish I could get my money back, more than anything for the result. I did get a missed follow up call that I missed, so I can say at least they care to be in touch, but I never called them back as I was too angry about it all.. be cautious.