I went in to this salon to simply have a base professional color job. I have been doing my own hair for a long time, very well. I am complimented nearly every day about my hair. But, I know there are places that are hard to reach and I wanted them to just get it all parts of my head consistent. I was booked with Mario who I shared both a photo of what my hair color looks like on a celebrity (warm strawberry blond)...as well as me being in front of him with the color I want. I WAS IN NO WAY LOOKING TO CHANGE THE COLOR AS I INDICATED over and over. We worked together to identify the blend of the right mix and he seemed to struggle with what would be the obvious choices. I should have listened to my intuition that as he was not the colorist I needed, but I tend to give people benefit of the doubt.
The owner Rick was there both the day of the consultation and the next day. Bottom line, I was horrified to get what I got. My hair was 180 degrees different from what my normal color is. It turned out this weird, mousy, brownish bluish red, dull ugly color that in NO WAY looked even close to what I asked for. When Mario was combing me out and blow drying, Rick never once asked me if this was satisfactory though I suspect he was aware of how odd and different this was from my own color. There were other customers in this place and I was not going to pitch a fit in front of everyone.
Everyone can make mistakes, but the fact that this was so outside of what I asked for, and both seemed so clueless or didn't care at how OFF this was, gives me the reason for writing this post. Go somewhere else.