I called today around 10 am to have my son get a hair cut he is 5 years old and has special needs I made them fully aware of this and told them I would prefer to walk in but was told that I need to make and appointment and that 220pm was the soonest . I set up the appointment and planned my day around it then I show up.. early. I'm told it will be over and hour and to come back and so I did. Now it 315pm when I enter I'm met buy the same representative who then proceeded to tell me it would be another hour and that my appointment time and the fact that I has one made no difference the moral of this story if you plan to go to this type of establishment be prepared to have your time wasted and if you have a child be prepare to have them treated like a monster go somewhere else. All they care about are the easy hair cuts!!