I've written about this place before and they deleted my comment because I told the TRUTH! I will summarize this place AGAIN with bullet points so you can easily see how crappy this place is.
°Salon seems unorganized with their hair products, tools, etc. which caused them to randomly find scissors to trim my hair that were dull and I ended up with further split ends.
°The staff is NOT social unless you are Dominican yourself. They will allow someone they know who just walks in after you've been sitting there, to get serviced before you and think that's okay.
°If you're having an add-on service such as a deep conditioner or leave-in treatment, it seems you have to be an employee as well and relay information as if you're on payroll. This isn't the client's job. They should tell the stylist what you want and everything else should be handled by HIRED staff.
°They DO NOT use ANY heat protectant on your hair. With the temperature of heat they use to get your hair silky straight you'd think they would have this in stock so that they protect the client's hair from heat damage (that they cause almost 99.9% of the time). If you're a TRUE professional......you'd know this. It's not all about the client JUST leaving with a style, we expect you to inform, educate and execute. But apparently, shops in Rochester aren't on any kind of professional level. They just "do hair" to get paid. In that case, you're considered a basement stylist and not a professional one.
°The best stylist that was there doesn't work there anymore. *tear* She was the woman who was the first chair on the right when walking into this establishment. She was awesome. She LISTENED to your concerns, added product that I brought from home with NO issues....no nasty attitude, no hesitancy to doing my hair. She would do a trim when you asked for a trim. She never gave me split ends because she cut with sharp scissors and knew how to cut. I miss her. And because of her not being there, I will never go back here again. What's left are arrogant females who think theyre better than you (especially if you're a black female) and they lack social skills, lack professionalism and really shouldn't be in business. If you ask them a question they act like they don't have time to answer or don't want to answer and that's is bullsh*t. I will never spend my dollars here and will persuade anyone AWAY from here.
The only pro about this place is the price and location.