Ulta Beauty

Claim Salon

2.9 Google Review

Direction Bookmark

3 S Tunnel Rd, Asheville, North Carolina, 28805, United States

(828) 298-0399 www.ulta.com/stores/asheville-nc-376

Read our guidelines for reviews

Write a Review

Be the first to write a review.

Reload

Google Reviews

Andrea Clemons

Feb 24, 2018

Perhaps this is just my personal experience, but half of the staff are very personable, professional, and helpful (some are downright lovely and sweet); the other half are absolutely not. It's not entirely the fault of the employees by any means, but the majority of the time the products are highly disorganized and poorly stocked; the environment of this Ulta is rather chaotic and all of the smeared lipsticks and powders (courtesy of the idiots and idiot parents who can't manage their children properly) all over the advertisements and shelves are rather repellent and unsanitary. The rewards system is pretty decent, if not better than Sephora, but the overall experience lacks in comparison as far as options for higher end brands. If you want to run in and out for some more affordable or drugstore products and don't need any assistance then it's worth the drop by. If not, my advice is order online (I've yet to be disappointed ordering online with Ulta) or go to the tiny Sephora inside the JCPenney in the Asheville Mall. Or better yet visit the Sephora store in Greenville if you prefer to go in stores, they're more apt to provide free samples and keep it so much cleaner. To the kinder employees: You're doing amazing sweetie, you deserve better!

Susan DuPree

Jun 2, 2017

New to Asheville, looking for reliable salon, I had an appointment for highlights with the salon manager, Dawn, after hearing high praise for her 30 yrs experience with hair color. When I arrived she told me my hair was too short (although I've had them before-same hair cut) and said she would have to do all-over color, then frost. I should have walked then, but was leaving in just a few days for a big trip and wanted to get ready. And I'm rather casual about hair things, just want some highlights and a good cut. Anyway, 2 1/2 hrs later I left, feeling over-processed and tired. Got home and saw the results in natural light. Ugh! She had "fried" my frosted hair and left it whiter than the hair I went in with. Bad cut too. Next day I called the salon and they scheduled me for a fix with a different stylist. Another 2 1/2 hrs, lots more chemicals and a better outcome, but will be much higher maintenance than my desired highlights. I also expected an offer to refund at least a portion of the very expensive first round - and an apology. None. Contacted the Ulta customer service rep who told me the local rep would be in touch. Nope. Do not go there!!!

MORGAN KING

Sep 30, 2017

Got my hair done here. Extremely overpriced compared To beauty salons; Color took 4 hours and when it was finished the hairdresser admitted she "messed up" because the color wasn't even what she wanted. By the time I was all done they were closing so she said "come back another time and I'll fix it" color was overall decent though.

Cecelia Graves

Jun 7, 2017

The only reason why I am giving them a two star rating is because of the last cashier that checked me out, and I do love the rewards, but now I shop online. I don't always wear make up, esp when I go shopping. I have gone at least a dozen or more times in the past year, and no one ever helps me. They just walk by and never ask if I need help or not. On two occasions I had to find someone. The first time I found a guy working there, and was asking for help about a concealer shade for me, as I have never used concealer before, and I told him that and he gave me this look like it was obvious and acted like I was stupid. The second time, I was looking for something specific, I have a disability that makes it hard for me to stand and walk over the place, yet I walked around the store 2 times front to back, isle to isle trying to find someone to help me, and I could not find someone, if I did they turned around and walked away so freaking fast. When I finally went to the front to check out with the items I did find, I asked the cashier and she looked so mad that I asked her about the item. God forbid they work hard. I finally felt the need to review them, as I was looking up the reviews on the brow bar, and after seeing so many bad reviews, I felt it was time to finally give my opinion. Now I have never been to another Ulta than this one, so I am unsure if all Ulta's employees are rude and useless but this one is, minus unfortunately the cashier I do not know her name. She at least didn't have a full on conversation with the other cashiers as she check me out, which most do. Ulta has great rewards program, great credit card, and good selection of products, but I will stick to online ordering to ever buy things from this company, as their customer service needs to be fixed ASAP.

Jamie Davidson

Oct 17, 2017

Terrible salon experience. Do not go for a updo. They will book you but the girl did not know what she was doing. She did 2 different styles, took it out and proceeded to tell me my hair couldn't be put into a updo.. I got married last year and have had several up dos. It's called you don't know what you are doing. The ponytail she considered a updo fell before I made it to the wedding.looked terrible and the managers there were rude and not helpful do not go to this salon