My daughter and I got a haircut here. They're very nice but did a horrid job. My daughters hair is completely jagged with significantly different lengths across the back. I mean half her hairs above her shoulder and the other half is below. When I started to get my haircut and the guy couldn't even do it, asking another stylist to come and cut when she didn't even know what I wanted. I left with a lopsided haircut as well. I'm am not usually one to complain but come on...... this is insane. Not to mention the person checking me out (same guy who attempted to cut my hair) had to have someone help them several different times and didn't even understand which receipt to hand me. I even asked if he was new and was informed he wasnt... Maybe hair isn't your call?. I did call and ask for a refund and Virginia was very understanding and sweet, so I am giving them two stars because everyone was super nice there. However, I will never be returning there, I'm sorry.