On March 21st my mother and I had our hair cut by a woman there. Mom went 1st as I watched. She had us distracted from the moment she started cutting by verbal distraction. Mom wanted a short shag that ended up too short has a straight horizontal cut linen on right side of head. Then she works on me. Gave me a shorter bob than I wanted on left side, then took horizontal cuts out on the right side of my head. There are literally chunks of hair 2 inches shorter than the rest of the length. In order to fix either one's hair now, we will have to go even shorter than we wanted. It's just horrible. I went from long past the shoulder length hair to a very short mess. I'm pissed. I want a refund.