The SALON by InStyle Inside JCPenney

Claim Salon

1.0 1 review

Direction Bookmark

Erie, Pennsylvania, 16565, United States

(814) 868-5261 stores.jcpenney.com/pa/erie/salon-erie-pa-1722.html

Read our guidelines for reviews

Write a Review

Reviews

S Klein

Jan 1, 2023

AWFUL

I went to JCP salon to have my hair highlighted and cut. I am 42 and have had my hair colored highlighted a multitude of times. For reference last year my hair was 18 inches longer and the foil process took 1 hour 15 minutes. My hair is at my shoulders now and the foils took 3.5 hours! I asked multiple times if the bleach should be on my hair this long and that I was concerned it was over processing. She told me it’s fine. My hair is literally falling out now! I had to condition/wash my hair when I got home because the bleach was still in my hair underneath. Then she proceeded to cut my hair. I don’t know where the heck she got her cosmetology license, but this is the most ludicrous hair cut I’ve received. I asked for a blunt bob and some curtain bangs. I have two levels across my hair as my bob and she literally picked up pieces of my hair in the front and just cut them to make bangs. The photos say it all! I was so upset I just paid and left. I have called twice and have not received a call back.

0 0

Reload

Google Reviews

KeeKee The Best

Oct 15, 2022

I went in for a simple haircut. It was obvious that my stylist was new, did not talk much, which is fine, washed my hair, but not the underside thoroughly. She asked what I wanted and I explained just a trim. I currently have layers I'm trying to grow out and didn't want any additional layers. She sat me in the chair and simply cut the length I wanted off. She didn't touch the layers which I guess is what I should expect by saying I was growing them out. She then spent 15 minutes blow drying my hair. She then showed me the back of my new haircut and told me my layers were really full of split ends and I should have them trimmed in 6 weeks. I was so over the experience, I threw my hair in a ponytail, paid and left. I styled my hair this morning and to my surprise it's really uneven. I called to see if I could make the hour drive and come back in to have it fixed. I was told the same stylist would have to cut it. I really don't want her to touch my hair again. I was told a manager would call me back to discuss it and still am waiting for the call. Super disappointed because I've been a customer for years 👋

Camryn Shattuck

Dec 12, 2022

Laura is great! She’s super friendly, fast, and makes me feel welcomed and comfortable in the salon. She goes above and beyond in each consultation to make sure we are on the same page of what I want done with my hair and I’ve never been disappointed!

Robert M

Dec 15, 2021

My wife and I got our hair cut and styled the other day by Lisa and she did an amazing job. My wife is happy, and her hair is gorgeous!

Rklino52111

Feb 8, 2022

I went in for a highlight, and I must say, Jillian beautifully slayed my hair!! She blended the new and old highlights, got the color exactly right. She even matched the "weaving" my previous hair dresser did. She gave me EXACTLY what I asked for! I highly recommend this salon, and especially Jillian! Thank you!

Alicia Goda

Sep 28, 2020

I have not had my hair cut in 6 years. I guess you can get away with dead ends with curly hair, but the hair stylists i have always went to would cut too short or layer the heck out of it and cause a puff.... I went in telling the stylist Jillian I didn't know what I wanted bc I have rarely been happy with a haircut but told her what I didn't want. She did great. She was very personable and I had a great conversation with her the entire time. It made for a great experience I even suggested my cousin to go there later in the day when I saw her. I really appreciated the experience I dont usually do things to prime myself and she made it a great b day for me...