I wish I could give this place negative stars! Went to get my hair done on 08/04/18 at KiEssence Grande Beauty & Barber on Hamilton Rd. This is what I got. A super bad color, chemical burns and out of $150. Stylist (Louis) wont admit to beyond bad job, said he thought I looked cute and refuses refund but offered to fix. My scalp and hair is in too bad of shape to fix right now as I have open sores and I'm sorry but I'm am not going to risk it being made even worse. Also, I am not obligated to let someone who is clearly incompetent work on my head again. I asked for a refund VERY nicely twice and was told no. I got my hair done because I was going to a party and this is how I had to attend. This is beyond embarrassing and I have to go to work in a professional setting and manage my courtrooms, deal with attorneys, judges, magistrates, etc. looking like a clown. I later tried calling the shop to speak to the owner/manager 3 times and was told she was unavailable each time. I then reached out via the business facebook page and sent a message along with these photos asking the owner/management to contact me. My message was viewed and yet no one reached out to me. I waited 10 days in good faith to give them a chance to rectify the issue before posting this review. Apparently this establishment is all about making money and not about providing quality service/product including customer service. I am out of $300 due to this horrible service as I had to go to a different shop to get a deep condition and the cut I wanted all along and invest in a quality wig which I now have to wear until my hair and scalp can handle more color at a later date. I will never return to this establishment and I would suggest others be extremely wary of this place.