Ulta Beauty

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3.7 Google Review

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2700 Miamisburg Centerville Rd ##864, Dayton, Ohio, 45459, United States

(937) 291-0196 www.ulta.com/stores/dayton-oh-263

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Google Reviews

Leslie Thompson

May 8, 2018

If I could give this store no stars trust me I would...I made the mistake of losing a receipt to eyeshadow I purchased a month ago and couldn't use because it made my eyelids itch; granted I did call the Dayton Mall store and spoke to an associate about my losing the receipt (which happens to all of us) especially since I moved to a different house. Anyhow, I was told to bring in the product and I could exchange it for the lowest price-cool, I was okay with that because it was my fault that I did lose my receipt. Okay, so I walk into the store today (mind you I don't live close by) only to be told that they couldn't pull up the purchase under my phone number (not my fault or my problem)....then the associate proceeds to call over her manager who by the way is still trying to find me in the system and finds me under an old number. Needless to say I couldn't make any kind of an exchange because the lowest price according to the manager was .43....her words exactly "oh somebody bought/returned this for .43. Of course I paid a pretty price for my chocolate/gold eyeshadow...let's say around 35-40 bucks. I wasn't expecting full price for the eyeshadow exchange (do to no receipt) but I was looking forward to some sort of reasonable exchange especially because I couldn't wear the product but a .43 exchange wasn't even worth my drive to the store. Then to add salt to the wound the manager suggested I call corporate and maybe they could find the receipt in the system (if she couldn't find me under my new number what made her think they'd find me)? Stupid stupid stupid all around...Ulta Beauty you guys need a reasonable exchange policy because that one sucks!!! Before walking out and wasting more time I told them to throw the product away as I wouldn't be able to use it and I let them know that I wouldn't be returning as a customer. You guys might as well just said flat out "we don't do exchanges" because that's how I took it.

Heather Fleming

May 13, 2018

I could spend hours in this store! A wonderful variety. Staff is very helpful and friendly

brandi kiefer

Aug 15, 2018

Love this place always friendly knowledgeable staff and can always find what i want.

Gabrielle Rose

Apr 25, 2018

Shockingly horrible customer service. I am a Mac girl but one of my friends recommended a highlighter sold at ulta. So I went. Spent about 10 minutes trying to search for the brand I wanted, no one greeted me no one even said welcome in. The people that worked there were in a circle talking amoungst themselves. Annoyed I turned to the lady at the register to point me in the right direction. (There are so many brands at the store!) then I wasn’t sure which color I should get so finally had to flag down an associate who (good gracious) recommended i try several shades way too light for my skin. I asked if she could try a company who had a line for women of color? Finally we found my color in a palate with several lighter shades. She said it didn’t come in a single in store and recommended I try Mac. Wait what? Isn’t Mac their competitor? Sigh so I will go back to Mac which is what i know. Honestly these ladies cannot cater to someone other than their skin shade. After voicing my frustrations i learned the manager was also a woman of color but not there today. So to her I will say, inform your associates about makeup for all shades and tell them to take initiative and help those who look lost or frustrated instead of us having to flag them down (which only frustrates us further)