Amazing haircut by Katie. I have problem hair. Meanwhile my hair thinks I'm the problem. I do tinker with my hair to some extent, DIY highlights and DIY color when I get sick of the highlights. So I have a certain amount of breakage and I'm a grappler so I constantly have people accidentally ripping out big chunks of hair. My hair is shoulder length, at least some of it is, but I also have weird 3 inch pieces at the back. And usually every stylist just wants to chop it all off short and start over but it takes my hair a hundred years to grow one millimeter and when it does grow it only grows on one side so I did not want to do the starting over thing. On the other hand my hair had gotten to a crisis point. I found some pix online of more or less what I thought could be done in terms of layering. I showed Katie and she got it right away. Some stylists act like unless you have the perfect length or whatever they can't help you but she was able to work with my existing hair to give me an amazing cut. I absolutely love it. If anything it turned out even cuter than the pix I showed her. And she even kept some of the longer side, I mean the way she did it, it looks like it's on purpose. I did ask when I went there for somebody who was good at layering and the receptionist chose Katie so kudos to the receptionist too. So granted we all have different ideas about things but I used to live in Italy for many years and I have had some kick a@@ haircuts. And this one was right up there with the best of them, especially considering that when I lived in Italy my hair was a lot healthier so they had way better raw material to work with. Also Katie was not a chatty Cathy like some of them. She was very nice and friendly but she didn't talk my ear off and I appreciated that. Also I thought the price was very reasonable.