Incredible experience. I walked in, and Carsen was able to give me a wonderful haircut. I have had many issues in the past with hair stylists not doing what I want them to do, but Carsen listened to my requests and needs for a low maintenance but still stylish hair cut. I even explained to her that I wasn't much for conversation that day and she respected that. I get very uncomfortable when I have to make small talk at salons, as there is always the sound of the clippers, the music, and the smells, but I was not anxious or overwhelmed. If you need a low-key experience like this, Carsen was more than happy to accommodate. I have never ever been so happy with a haircut!!