Okay. So I booked for an eyebrow threading not too long ago. When I checked in, they got the lady that does eyebrows and she doesn't introduce herself. Just says "I'm ready for you now" and keeps walking to the room for the eyebrows. She doesn't ask me if I want any shaping or anything done. She just tells me to lie down on the table and she gets to work. I could tell she was rushing. She only asked me one thing and that was "why did you decide to get your eyebrows threaded?" And that was it. I'm fine with no small talk but still. Then she held the mirror out of my reach so I couldn't see how it looked straight on. I paid then left. I now notice that I look ridiculous because my right eyebrow is SUPER noticeably uneven and ridiculous. It looks like I constantly have my eyebrow raised. The only thing I wanted was for my eyebrows to be cleaned up and defined. No shaping.
I also expressed that it was my first time ever getting them threaded and normally that would prompt a professional to kind of walk you through the process a little before starting but nope. Just rush, rush, rush til I'm done.
I won't be coming back here but I will be contacting you on Monday when you're open. This is just unacceptable.
Edit: the only reason I'm giving two stars instead of one is because Jenn Briggs has awesome customer service when I spoke with her.
Edit 2: Im deciding to leave my review up because I definitely won't be asking for eyebrow threading again.
I have spoken with the owner and she did right by me. Jenn did my eyebrows today and it was an amazing experience. Mostly painless, great service, wonderful woman. My eyebrows look nice and don't feel wacky. I would highly recommend booking with Jenn for eyebrows. I haven't had her for hair yet but plan on it eventually and I have to say, I'm excited. :)