Sad to say, my appointment at Tangles Salon today was my first and last. I personally like to be early to my appointment so that I can get a feel for the atmosphere within an establishment. I walk in and it's pretty desolate. There was one service provider and her customer wrapping up on a pedicure and another service provider on the phone. I sat down and waited, more people walked in and were greeted immediately. After about ten minutes, one of the ladies finally asks if I were waiting on somebody. I said yes and she informed me that he stepped out to grab lunch. Ok, fine. He comes in soon after with a bag of fast-food and is informed that I'm there for my scheduled appointment. He calls me back to have a seat, then asks if I'm in a hurry. I think to myself, "Yes, I've been sitting here waiting to get my hair cut..." Unfortunately, I'm too nice and say "No." He goes back to their break area and starts to eat his food. Finally, after some time, I get to be worked on. I tell him exactly what I would like done. He takes approximately fifteen minutes and turns me around. I look at what he has completed, but it wasn't what I expected. I requested that he fix a few things, he said "ok". He swirls me back around and I look at my hair once more. This time, I'm fed up and just want to leave. I stand up and give him my card. He couldn't get the machine to work and requests assistance from a co-worker. I pay the man and leave. I definitely will not be going back to this person again.