So second time going in here was a little off. Me and my 4yo son both got hair cuts. I'm in love with Karen, she cut my sons hair and did a phenomenal job (even put red hair gel in it that he's in love with). Nicole cut my hair and didn't seem to have enough time to really do anything other than trim it, she rushed through trimming (she was also coloring someone's hair) then kinda just kicked me out of the chair. After my sons hair cut I kind of just waited around for 15 minutes until she realized I was still there waiting to pay her. Wouldn't really recommend Nicole, Karen is AMAZING though!