The wash and cut were fine but if you don’t have thin easy hair to work with go somewhere else. I have thick wavy hair and going through it once with a straightener isn’t going to do much. I’m assuming different ethnicities don’t go here because my stylist didn’t understand that. I really want to add color and get a balayage look and it looks like they do amazing work here color wise but to go and have to style it myself afterwords isn’t worth it, might as well go someone else where they can do it all. Also I just had a baby 4 months ago so my hair is falling out which I did tell the stylist as soon as I sat down but she continued to make these faces while going through my hair.